This FAQs page is designed to answer common questions about this Website and provide you with information regarding placing an order on the Chinese Calligraphy Scrolls Website. If you would like to place an order by phone you may call our toll-free phone number. If you have a question you may Contact Us via email or call us for faster support.
How Do I Order From This Web Site?
We work very hard to make ordering from this site easy AND safe for our customers.
Step 1) To order from this site add an item to your shopping cart and you will be redirected to the shopping cart page where you may view the price and details. You may continue shopping after reviewing your cart or click the checkout button to purchase the item/items in your cart.
Step 2) New customers will need to enter their billing information to begin the checkout process, after which an account will be automatically created for you. Returning customers need only enter their username/password to continue.
Step 3) On the checkout shipping page you will select a shipping service and you may also choose to enter a separate shipping address. On the next page you will choose your preferred payment option. Once you have verified all of the information for your order is correct, simply press the order confirmation button to complete your order. You will receive an order confirmation email immediately after completing your order.
PayPal members may choose PayPal Express Checkout by selecting that option on the shopping cart page, which will send you to PayPal.com where you may make your payment on their secure site.
Who Owns and Operates the Chinese Calligraphy Scrolls Website? Chinese Calligraphy Scrolls is a division of the American company Dragon Artworks LLC., so you may rest assured you are dealing with a legitimate business based in the USA. We are a family owned and operated business based in Florida.
What Payments Methods do You Accept?
Chinese Calligraphy Scrolls accepts secure Visa, MasterCard, Discover or American Express credit card payments on this site or PayPal Members may choose PayPal Express to pay with their PayPal account.
Customers within the USA also have the option to pay with a check or money order. Please make certain you make the check or money order payable to Dragon Artworks LLC. and mail it to the address you will be provided during checkout.
What Types of Shipping Do You Offer?
Chinese Calligraphy Scrolls currently offers flat-rate shipping via USPS first-class parcel, USPS Priority and Express mail services within the USA and to our international customers. We also offer UPS Shipping to our customers within the USA. Please visit our Shipping & Returns page for detailed information on our shipping and returns policies.
What is Your Return Policy?
We offer a 30 day money-back guarantee on all purchases. Please visit our Shipping & Returns page for detailed information regarding our returns policy.
How Do I Know It's Safe to Shop On This Web Site? The Chinese Calligraphy Scrolls Website uses industry standard SSL technology to encrypt all sensitive information you provide during you visit to this site, including ordering products or registering for an account. You may verify the security of this process by placing your mouse pointer over or clicking the closed lock in your browser during checkout or when signing up for an account.
The SSL encryption technology used by this site is the same technology used to protect your information on virtually every trusted site on the Internet, which makes it very difficult for unauthorized people to view information traveling between computers. It is therefore very unlikely that anyone can view the information you provide to us during checkout or when signing up for an account.
Have a Question Not Answered Here?
If you have questions about the Chinese Calligraphy Scrolls Website or need help placing an order please call our toll-free number. You may also Contact Us via email.